Important Message: The names of Laboratory personnel who have not completed their continuing education during this biennium will be obtained by the Board from CE Broker, and these persons will be audited. See below.

Questions on Continuing Education Requirements

Q: How many contact hours of continuing education (CE) are needed for this licensing period?

A: A minimum of twenty-four (24) hours of continuing education provided by Board approved CE Providers must be obtained between September 1, 2010 through August 31, 2012 by all Florida licensed clinical laboratory personnel.

Q: How many hours of HIV/AIDS are required by the Board of Laboratory Personnel?

A: A minimum of a 1-hour course on HIV/AIDS per biennium is mandatory for persons who are currently licensed, including persons newly licensed during the current biennium. This course is required by Section 381.0034, Florida Statutes. This course is included in the twenty-four (24) hour total.

Q: Is there a CE requirement called "Prevention of Medical Errors"?

A: Yes, the Florida Legislature passed a statute which requires that all health care licensees of the Florida Department of Health take a 2-hour course on the Prevention of Medical Errors upon initial licensure and every two years. This mandatory course for clinical lab personnel is included in the twenty-four hour total.

Q: Is there a CE requirement called "Florida Laws and Rules"?

A: Yes, the Board rule requires that all licensed laboratory personnel take a 1-hour course in Florida Laws and Rules for Laboratory Personnel every two years. This is a mandatory course which is included in the twenty-four hour total.

Q: What subject areas do I need to take CE in?

A: A minimum of one contact hour in each specialty (category) area that you are licensed in must be obtained each biennium. The remaining hours may be obtained in any area; as long as they are offered by a Board approved CE Provider. However, Supervisors and Directors must also take one hour in administration and supervision.

Q: Am I allowed to complete a course that I find interesting if I am not licensed in that area or category?

A: Yes, you may complete a course in any specialty area. However, the course must be taken from a Board approved CE Provider. Our Sexual Misconduct, Discrimination and Harassment two-hour credit course qualifies as an elective credit course for all lab personnel.

Q: When will I receive my license renewal notice from the state of Florida?

A: The state mails the postcard renewal notices approximately 90-120 days before the end of the biennium. The notices are mailed to the mailing address you have given the Board.

Q: How do I change my address with the Board of Clinical Laboratory Personnel?

A: Send a letter to the Board of Clinical Laboratory Personnel, 4052 Bald Cypress Way, Bin #C01, Tallahassee, Fl. 32399-3251. You can also change your address electronically by going to the Board web site: Board of Clinical Laboratory Personnel and select the “Current Licensee” section.

Q: What are the CE requirements for persons NEWLY LICENSED during the current biennium?

A: The Board rule exempts new licensees from taking the 24 hours of CE for the first biennium period. However, all new licensees must take a 2-hour Prevention of Medical Errors and a 1-hour HIV/AIDS course during the first biennium. These courses are required by Florida Statutes and the Board cannot waive these requirements.

Q: What are the course requirements for person applying for INITIAL LICENSURE?

A: Persons applying for licensure for the first time, not those increasing their level of licensure, must take a 1-hour course in HIV/AIDS and a 2-hour course in Prevention of Medical Errors. Persons applying for initial licensure may take our Prevention of Medical Errors and HIV/AIDS courses.

Questions on Signing Up for Courses

Q: How do I order courses?

A: There are three sections on the Order Page: Course Selection, Current Members, and New Member. The first time you order, you must create a Member Profile. After checking the course(s) you want to order, go to the New Member Profile section and enter the necessary information. Fields marked with an asterisk are required. Create and remember your login name and password, you'll need these later to login to the Member Section to gain access to the courses, tests, and course completion certificates. Your login name and password are case and space sensitive.

Q. Where and why do I put in my Florida License number?

A: To correctly enter your Florida license number, do not use the two or three letter prefix for your profession or the zeros that appear before your license number. We are required to submit your information to CE Broker using your Florida license number. You can take our courses if you are not licensed in Florida. If you are not licensed in Florida, put in "applicant" or "student." Do not enter a license number from another state or from a certifying organization.

NOTE: If you are a Trainee, you are not a licensee, so your information is not sent to CE Broker. So put in Applicant or Student, please, instead of your Trainee number.

Q: How does the secure site work, and what sort of security is being used for my credit, bank or debit card information?

A: Once you have entered your order information, you will be sent to a page to enter your bank card (Visa or MasterCard only) information. The secure pages where your card information is entered are hosted by VeriSign (now owned by PayPal), one of the leading security companies on the net. VeriSign has added a Secure Socket Layer (or SSL) to protect these pages. An SSL is an industry standard protocol for encrypting data to prevent eavesdropping or message forging. Once you submit your credit card information, transaction approval is almost instantaneous. You will also receive an e-mail receipt to print out for your records.

Q: What do I do after I've paid? / How do I get to my courses?

A: Once you transaction is approved, you can go immediately to the Member Login page by using the bottom at the bottom of the page. Enter the login name and password exactly as you entered them during the initial course purchase. You will then be sent to your personal Account. On this page there is a list of courses you ordered, and the contact information you provided at sign up. There are two links for each course: "Review Course Materials" will take you to the course, and the second link, "Take the Test" will direct you to the test. You can open your account anytime from any computer.  Go to our website, choose your profession and then hit "Member Login" and enter your login name and password.

Q: How do I change my Account profile's contact information?

A: Log into your Account from the Member Login page. Use the "Update Contact Info" button on the bottom of your Account page. Once you have changed your contact info, you enter your password in order to confirm the changes. If you need to add or change your license number, please e-mail this to us.  We need to independently verify your license number before changing this info in your Account. We do not sell or use your contact information in any way, but if you are licensed we submit your name and license number to CE Broker, along with a list of the courses you successfully complete.

Q: How do I add more courses later?

A: To add additional courses at any time go to the Order Page and check the course(s) you want to add. Enter your login name and password in the Current Member section, and finalize the order.  Your newly ordered courses will be added to your Account page, and you can take them at your own pace.

Questions on Course Procedures

Q: How long do I have to take the courses?

A: The course is not timed. The test is not timed. You can take as long as your need, and open your account as many times as necessary to complete the courses and tests, using any computer. We also do not impose any limit on the period of time you have to take a course, however you should be mindful of the deadline for CE completion for license renewal imposed by your licensing Board or Council

Q: Can I print out the course materials?

A: Yes. You can review the course materials in any format you wish (online, off line, in print). However, you must take the course test online. You can use any computer.

Q: What are the testing procedures? / How many times can I take the test?

A: Tests must be taken online. All tests in the CEHCPRO system are in a "true / false" format with any blank answers counting as wrong. A score of 70% or more is passing. You can take the test as many times as necessary to achieve a passing grade. Once you have passed the test you will be able to open a new window which contains your certificate of completion.

Q: How do I make a copy of the certificate of completion for my own records?

A: When you log into the Member Login section, your Account's home page will have a list of all of the courses that you ordered. Each course will have two links associated with it and once you pass the course test, the test disappears and the second link becomes a "Certificate of Completion." Print a copy for your records at any time.

Q: Who do I contact if I have additional questions or I forget my login name or password?

A: Contact the support personnel for CE for Health Care Professionals with general questions. Our telephone staff does NOT have access to your login name and password. It is best to e-mail your questions. We reply quickly during business hours or within less than 12 hours.

Q. What if I forget my Login Name and Password?

A. It happens all the time! Go to the Member Login page and enter your name and the e-mail address you provided when you ordered the courses. Your Login name and Password will be e-mailed to you. If you have changed your e-mail address, then e-mail us your request to support@cehcpro.com. Our office staff does not have access to this information.

Information on CE Broker

Q: What is CE Broker?

A: "CE Broker" is a company that tracks the continuing education courses taken by all 500,000 health care practitioners licensed by the Florida Department of Health. Several years ago, the Florida Legislature received evidence that many health care licensees were not taking the required CE courses, and in 2001 passed a law requiring the Department to set up an "electronic CE tracking system." However the Legislature did not provide any funding for the tracking program! The Department contracted with a private company, CE Broker, which agreed to do the tracking without charging the Department. Under the contract, CE Broker makes money by charging licensees $35 to subscribe to its services for two years. And, all of the CE Course Providers are required to register their courses with CE Broker, and to submit the names, and license number of the licensees who take CE courses from that Provider. CE Broker gathers this information and creates a "transcript" for each licensee showing their name, profession, license number, name of course taken and number of hours for each course. For more information visit the CE Broker website: www.cebroker.com

Q: Do health care licensees have to subscribe to CE Broker in order to have their license renewed?

A: No, subscription is not mandatory and is completely voluntary, although Department letters to licensees earlier seemed to imply otherwise, and seemed to tie license renewal with membership in CE Broker. The Department decided that they will check for compliance after a person renews their license. A licensee can and should keep their own records of the CE courses they have taken; in fact, Board rules require the licensee to keep their CE records for 4 years. Further, CE Providers must report their attendance records to CE Broker. If this is done, CE Broker will have a complete transcript for ALL licensees.

Q: Can I find out my CE records from CE Broker without being a subscriber?

A: No, not unless you subscribe; however, any records of CE Broker are "public records" under the state of Florida public records law, Chapter 119, Florida Statutes. The Department of Health has stated that they will provide a "list of courses taken" under the public records law, at the normal public records charge of $0.15 a page. To obtain a list of the courses that CE Broker has listed for you (without joining CE Broker), you can send a letter to the following address: No, not unless you subscribe; however, any records of CE Broker are "public records" under the state of Florida public records law, Chapter 119, Florida Statutes. The Department of Health has stated that they will provide a "list of courses taken" under the public records law, at the normal public records charge of $0.15 a page. To obtain a list of the courses that CE Broker has listed for you (without subscribing to CE Broker), you can send a letter to the following address: Division of Medical Quality Assurance, Management Services, Bin C-01, Attention: Public Records-CE History, 4052 Bald Cypress Way, Tallahassee, FL 32399-3251. For further information, here is a link to the Florida Department of Health, Division of Medical Quality Assurance FAQs on "CE Tracking System (CE Broker)" www.doh.state.fl.us/mqa/Publications/cebroker-FAQ.htm

Q: What should I do with my CE records?

A:Our advice is to keep all your CE attendance records and certificates in one place and treat them like gold. The Department of Health announced that it will systematically audit all licensed health care professionals over the next several years. After a license renewal date has passed, the Department will electronically obtain the CE records from CE Broker for licensees who have not completed their CE.  Only these licensees will be audited. The Department of Health has set up a special Audit Unit. Licensees who fail to complete their CE will be sent to their licensing Board for discipline.  The Board of Clinical Laboratory Personnel first time fine for failure to take your CE courses is $50 per credit missing or incomplete (for example: 24 credits missing $50 X 24 is $1,200) and the Board's investigative costs (usually another $250). The fine for failure to keep your address current is also $250, plus investigative costs.

Q: Is CE for Health Care Professionals complying with the new rules?

A: Yes, we send your records of successful course completion to CE Broker, electronically, from our computer to their computer. We do this immediately and automatically when you successfully complete a course. We are also keeping all of our CE course attendance records in case there is a mix-up or error.  All licensees should keep all of their course attendance records and certificates for at least 4 years.

Q: Is there any thing else I should do to protect my license?

A: Yes, update your address changes to your licensing board. Approximately 20% of the licensees do not update their addresses with their Board. Renewal notices and discipline notices are mailed to the address listed with the Board. If a discipline notice comes back to the Board because of improper address, the Board will also add another discipline charge of failure to keep your current address with the Board.

Q: Is there any health care person that CE Broker does not apply to?

A: Yes, only health care licensees of the Florida Department of Health are affected by the CE Broker system. Applicants for licensure frequently take our CE courses, as needed for initial licensure or review, but the CE Broker system does not keep records for these persons. Laboratory Personnel. Trainees are not considered licensees and CE Broker does not keep records for Trainees.

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